Please follow these instructions to return your online order.
*If your order was filled incorrectly or the product was damaged please contact us directly here. Please include your order number with your inquiry.
*Please note all returns must be sent by mail. We will not process any returns in person.
Step 1: Download, print & complete the Return Form
- NOTE: You have 30 days from receipt of an order to return products purchased at ChicagoDogsTeamStore.com.
- For returns, we will issue a full refund for the price of the product, plus any applicable taxes.
- Original shipping charges will not be refunded unless there was fulfillment error by .com.
If you do not have a copy of the packing slip please contact us here
Step 3: Send your package addressed to:
- Please return your package and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
- Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
- Please see the Return Policies below before sending out your package.
*Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.
Orders from ChicagoDogsTeamStore.com:
- Worn or damaged merchandise is non-returnable. If the merchandise was damaged during shipment please contact us here.
- If you would like to return an item, ChicagoDogsTeamStore.com is not responsible for any additional shipping fees unless your gear was damaged or defective.