Please follow these instructions to return your online order.

*If your order was filled incorrectly or the product was damaged please contact us directly here. Please include your order number with your inquiry.

*Please note all returns must be sent by mail. We will not process any returns in person. 

Step 1: Download, print & complete the Return Form

  • NOTE: You have 30 days from receipt of an order to return products purchased at
  • For returns, we will issue a full refund for the price of the product, plus any applicable taxes.
  • Original shipping charges will not be refunded unless there was fulfillment error by .com.
Step 2: Enclose a copy of the packing slip and the return form with your item.

If you do not have a copy of the packing slip please contact us here


Step 3: Send your package addressed to:

Chicago Dogs Team Store
Impact Field

9850 Balmoral Avenue
Rosemont, IL 60018


  • Please return your package and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
  • Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
  • Please see the Return Policies below before sending out your package.

*Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.



Orders from

  • Worn or damaged merchandise is non-returnable. If the merchandise was damaged during shipment please contact us here.
  • If you would like to return an item, is not responsible for any additional shipping fees unless your gear was damaged or defective.