FREQUENTLY ASKED QUESTIONS
Shipping and Fulfillment
When will my order ship?
All orders will ship out within 3 to 5 business days. For some items such as custom jerseys or drop ship items, there is additional processing time. There is usually 1 or 2 days additional processing time for orders going to APO/FPO/DPO or US territories.
How do you ship orders?
All orders are shipped via UPS and The United States Postal Service. All orders within the US will have the ability to track to their destination. You will receive a shipping confirmation email containing your UPS or USPS tracking number once your order has shipped.
Do you ship to APO/FPO/DPO?
Yes. The USPS is the only carrier who delivers to these addresses, so all orders will ship via Priority Mail regardless of shipping method chosen.
Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?
Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.
Do you take international orders?
No, at this time we are not accepting international orders.
What is your return policy?
Please review our return policy page for complete details on important exclusions and requirements.
How do I update my password?
To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.
I have a coupon code but it is not working, what should I do?
Please contact our Customer Service Team and they will able to assist you.
I don’t see a product I want, can you help me find it?
Yes. Please contact our Customer Service Team and we would be happy to assist in finding products, product information or placing an order
I forgot my log in and/or password, what should I do?
Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please contact Customer Service.
I am having an issue using the website, who can I talk to?
You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Friday, 9 AM to 6 PM CST and can be reached by email at DogsTeamStore@rankandrally.com