When will my order ship?
Most orders ship the same or next business day if ordered before 2pm CST. For some items such as custom jerseys or drop ship items, there is additional processing time. There is usually 1 or 2 days additional processing time for orders going to APO/FPO/DPO or US territories.
How do you ship orders?
All orders are shipped via UPS and The United States Postal Service. All orders within the US will have the ability to track to their destination. You will receive a shipping confirmation email containing your UPS or USPS tracking number once your order has shipped.
Do you ship to APO/FPO/DPO?
Yes. The USPS is the only carrier who delivers to these addresses, so all orders will ship via Priority Mail regardless of shipping method chosen.
Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?
Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.
Do you take international orders?
No, at this time we are not accepting international orders.
What is your return policy?
Please review our return policy page for complete details on important exclusions and requirements.
How do I update my password?
To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.
I have a coupon code but it is not working, what should I do?
Please contact our Customer Service Team and they will able to assist you.
I don’t see a product I want, can you help me find it?
Yes. Please contact our Customer Service Team and we would be happy to assist in finding products, product information or placing an order
I forgot my log in and/or password, what should I do?
I am having an issue using the website, who can I talk to?
You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Friday, 9 AM to 6 PM CST and can be reached by email at firstname.lastname@example.orgI selected Stadium pickup. Where and when do I pick up my order at the Stadium?
After placing your order, you will receive an email telling you when your order is ready for pickup. Generally, stadium pickup will be ready within 1-3 business days, depending on the game schedules at Impact Field. Once you receive an email saying your order is ready for pickup, you can visit the Stadium Store and pick up your order.
Welcome to the Official Online store of the Chicago Dogs!
Shop.TheChicagoDogs.com is proud to offer fans exclusive access to Chicago Dogs authentic apparel, hats and gear. Welcome to the Official online store of the Chicago Dogs, operating and shipping from Impact Field in Rosemont.